Frequently Asked Questions

Everything you need to know about our exquisite collections.

Are your pearls genuine?

Yes, all our jewelry features 100% authentic cultured pearls, ranging from Freshwater and Akoya to South Sea and Tahitian varieties, accompanied by a certificate of authenticity.

How should I care for my pearl jewelry?

Pearls are organic gems. We recommend applying makeup and perfume before putting on your jewelry, and gently wiping them with a soft, lint-free cloth after each wear.

What are your shipping rates and delivery times?

We offer free standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.

What is your return policy?

We offer a 30-day return policy for a full refund or exchange, provided the items are in their original, unworn condition with all security tags and packaging intact.

Can I customize the length of a necklace or bracelet?

Absolutely. We provide bespoke restringing services. Please contact our customer service team prior to ordering to discuss your specific length requirements.

Do you offer a warranty on your products?

Every purchase is covered by a 12-month warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage.